Grievance Redressal

Last updated: June 2026

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, TRIMPLE CLOTHING has appointed a Grievance Redressal Officer to address user complaints related to our website, products, and services.

1. Scope of Grievances

The Grievance Officer addresses concerns including, but not limited to:

• Unsatisfactory product quality, sizing, or condition
• Delays in shipping, delivery, or return pickup
• Refund processing issues
• Errors in order fulfilment (wrong product, missing items)
• Privacy or data protection concerns
• Misleading product information or website content
• Disputes regarding payment, charges, or invoicing
• Complaints unresolved by our standard customer support

2. How to Lodge a Grievance

You may file a grievance through any of the following channels:

1. Email (preferred): Write to grievance@trimpleclothing.com with the following details:
   • Your full name and contact information
   • Order number (if applicable)
   • A clear description of the issue
   • Supporting documents (photos, screenshots, invoices) where relevant
   • Steps already taken with customer support, if any
2. Phone: Call +91 87963 65585, 10 AM – 6 PM (Mon–Sat)
3. Postal mail: Send a written complaint to the Grievance Officer at our registered office address

3. Acknowledgement & Resolution Timeline

In compliance with statutory timelines:

• Acknowledgement: Within 48 hours of receipt of grievance
• Resolution: Within 15 calendar days for genuine grievances, in accordance with Rule 3(2) of the IT Rules, 2021
• Complex cases: May require additional time; you will be kept informed of progress and expected resolution date

4. What to Expect

Once your grievance is acknowledged, you will receive:

1. A unique grievance reference ID for tracking
2. A clear summary of the next steps and timeline
3. Periodic updates if the resolution requires investigation
4. A final response with the resolution and any compensation, refund, or replacement (where applicable)

5. Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may:

• Approach the National Consumer Helpline at 1915 or consumerhelpline.gov.in
• File a complaint on the National Consumer Disputes Redressal Commission portal at edaakhil.nic.in
• Approach the appropriate consumer forum under the Consumer Protection Act, 2019

6. False or Frivolous Complaints

We expect grievances to be raised in good faith. Complaints found to be deliberately false, abusive, or filed with malicious intent may be dismissed and may result in restrictions on future orders from the complainant.

7. Languages

Grievances may be filed in English or Hindi. Resolutions are communicated in the same language as the complaint.

8. Confidentiality

All grievance details are handled with strict confidentiality and shared only with employees and partners directly involved in the resolution.

9. Statutory Compliance

This page is published in compliance with:

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — Rule 3(2)
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023