Privacy Policy

Last updated: June 2026

TRIMPLE CLOTHING (referred to as "Trimple", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit trimpleclothing.com or place an order with us.

1. Information We Collect

Information you provide directly

• Contact details: name, email address, phone number, billing and shipping addresses, pincode
• Order details: products selected, quantities, sizes, payment method, transaction reference
• Communication: emails or messages you send us, including support and grievance queries

Information collected automatically

• Device data: IP address, browser type, operating system, device type, referring URL
• Usage data: pages visited, products viewed, time spent, click patterns (via Google Analytics 4)
• Cookies: small data files used to maintain your bag, preferences, and session

Information from payment partners

When you pay via UPI, your payment is processed by MMADPay, our PCI-DSS compliant payment partner. We do not store your UPI handle, bank details, or card numbers on our servers. We receive only the transaction status and reference number.

2. How We Use Your Information

We use your information for the following legitimate purposes:

• To process and fulfil your orders, including shipping and tracking
• To send order confirmations, shipping notifications, and delivery updates via email
• To respond to your support, sizing, or returns queries
• To detect and prevent fraud or unauthorised use of our website
• To comply with legal obligations under Indian law (GST invoicing, statutory record-keeping)
• To improve our website performance and product offerings (in aggregated, anonymised form)

3. Information Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Logistics partners (e.g., DTDC, Delhivery, India Post) — to deliver your order. Shared: name, address, phone, order details.
• Payment processors (MMADPay) — to process UPI transactions securely.
• Email infrastructure (Hostinger SMTP) — to send transactional emails.
• Government authorities — only when required by valid legal process under Indian law.

4. Data Retention

We retain your order and tax information for a minimum of 8 years as required under the Income Tax Act, 1961 and the GST Act, 2017. You may request deletion of personal communication data; transactional and tax records cannot be deleted within the statutory retention period.

5. Cookies and Tracking

Our website uses essential cookies (for session and bag) and analytics cookies (Google Analytics 4 — measurement ID G-SD3KQMJPK7). You can disable cookies in your browser settings, though this may affect bag and checkout functionality. We do not use third-party advertising cookies.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 and the IT Rules, 2011, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Request erasure of personal data (subject to statutory retention)
• Withdraw consent for non-essential data processing
• Lodge a grievance with our Grievance Officer

To exercise these rights, email care@trimpleclothing.com. We will respond within 30 days.

7. Data Security

Our website uses HTTPS (SSL/TLS) encryption end-to-end. Passwords (where applicable) are stored as bcrypt hashes. Database access is restricted to authorised personnel only. Despite reasonable safeguards, no online system is 100% secure — we encourage you to use strong, unique passwords.

8. Children's Privacy

Our Boys' Collection is marketed to parents and guardians purchasing on behalf of minors. We do not knowingly collect personal data directly from children under 18. If you believe a minor has provided data without parental consent, please contact us for immediate removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified via email to registered customers.

10. Contact & Grievance Officer