Shipping Policy

Last updated: June 2026

We ship pan-India through reputed courier partners and are committed to delivering your order in good condition, within the stated timeline. Here's exactly what to expect.

1. Shipping Charges

Order Value	Prepaid (UPI)	Cash on Delivery
Below ₹999	₹79	₹79 + ₹49 COD handling
₹999 and above	FREE	FREE + ₹49 COD handling

All charges are inclusive of GST and shown transparently at checkout before payment.

2. Delivery Timeline

Region	Delivery Time (Business Days)
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune (metro cities)	3–5 days
Other Tier-1 & Tier-2 cities	5–7 days
Tier-3 towns, smaller cities, rural pincodes	7–9 days
Northeast states, J&K, Ladakh, A&N Islands	9–12 days

Order processing: Orders placed before 3 PM on a business day are typically processed the same day. Orders placed after 3 PM, or on weekends/holidays, are processed the next business day.

3. Courier Partners

We work with established courier partners including:

• DTDC
• Delhivery
• Bluedart
• Ekart
• India Post (for remote pincodes)

The carrier for your specific order is chosen based on serviceability, weight, and your pincode. The exact carrier and tracking number will be shared via email once dispatched.

4. Order Tracking

Once your order is dispatched, you will receive:

• An email with tracking number, carrier name, and live tracking link
• Live tracking updates from the carrier (SMS/email, depending on the carrier)
• The ability to track your order anytime at trimpleclothing.com/track-order

5. Cash on Delivery (COD)

COD is available pan-India where our courier partners offer the service. Please note:

• A non-refundable handling fee of ₹49 applies to all COD orders
• COD payment must be made in cash to the delivery executive at the time of receipt
• Maximum COD order value: ₹15,000 per order
• Some pincodes may not support COD due to courier limitations — this will be flagged at checkout

6. Address Accuracy

It is your responsibility to provide a complete, accurate, and reachable address with a working phone number. We are not liable for delivery delays or losses caused by:

• Incorrect or incomplete address
• Wrong pincode entry
• Unreachable phone number
• Customer unavailable at the address during delivery attempts

Carriers typically attempt delivery 2–3 times. If unsuccessful, the package returns to our warehouse and the standard return policy applies (see Refund Policy).

7. International Shipping

We currently ship only within India. International shipping is not yet available.

8. Delays Beyond Our Control

While we make every effort to meet delivery timelines, the following may cause delays:

• Severe weather (cyclones, floods, heatwaves)
• Strikes, bandhs, civil unrest
• Regional or national lockdowns
• Carrier operational issues
• Festive season volume spikes (Diwali, Christmas, New Year)

In such cases, we communicate proactively and provide updated estimates. These delays do not constitute grounds for cancellation once the order has been dispatched.

9. Damaged or Lost in Transit

If your package arrives damaged or appears tampered with:

• Refuse delivery if possible, and inform the carrier immediately
• Take photos before opening
• Email care@trimpleclothing.com within 48 hours with order number and photos
• We will arrange a replacement or full refund as per our Refund Policy

10. Contact